20–23 December 2026 · Shafton
Santa’s grotto: your questions answered
No booking needed. Turn up during grotto opening hours and join the queue. Grotto opening hours: 20–22 December 12:30–18:30; 23 December 12:00–16:00.
Do I need to book to visit Santa?
No booking needed. Turn up during grotto opening hours and join the queue.
When is the grotto open?
The grotto is open across 20–23 December 2026. Grotto opening hours: 20–22 December 12:30–18:30; 23 December 12:00–16:00.
What should we bring?
You don’t need to bring a present: every child who visits Santa receives a gift from the grotto.
How much does it cost?
Entry to Winter Wonderland stays pay what you can afford.
Are SEND sessions separate from the grotto queue?
Yes. Separate relaxed SEND sessions run across the 4 days for 20 children or young adults each, lasting 45 minutes with Santa reading a story, quiet music and sensory toys and lights. These sessions still require pre-booking. Bookings are open on the SEND booking page: choose 10:00–10:45 or 11:00–11:45 each day (20 places per session).